1. How can the prices are far below the market price?
The answer is that we are offering Procurement Service: to buy on someone's behalf. We have a guarantee on quality; in 10 days (from the date products were received), if you find the products with quality problems (Non-human factors or non-resistant external damage), it can be returned and exchanged.
2. What are the return ,exchange, refund policies?
If you are not satisfied with the item, please take a picture of the items first, then send us an email to confirm, in 10 days, you can return the items to us and we will make an exchange after its passing an offical inspection. Of course, we will not accept returns and/or exchanges if there is enough evidence to prove the shoes have been worn outdoors. We also guarantee that our shoes will not be seized by customs. If your item seized by the customs officer, we will replace them for you at once. Refunds are issued in the same form in which the original payment was made and may take up to 7 working days after the reception of goods. Besides, if there is nothing wrong with the quality and the size of our products have sent to you, then you will be in charge of shipping fees for return and the system will also deduct 30% of the payment.
3. About cancel the order and refund
If you want to cancel your order and refund, we need to deduct 10% of the payments in the amount, because it is the credit card companies' handling charges from us.
4. The suggestions to choose the size
If you want to choose the middle size of two,for example, Euro37.5,we suggest you go to the next integral size of Euro38.
5. Are all products showed in the website?
We are not displaying all products on this website now. If you are expecting other styles which are not shown here,please tell us which one you are interested in asap,and we will do our utmost to meet your requirements !
6. What do you need to get your item ?
You need to show your identification card to the postman when they send your item to your house.The express company will call you if your address has changed.
7. Are the pictures true or false?
All of the pictures are definitely taken by ourselves,The color phenomenon may occurred only in a few pictures, check them clearly before take the item into your cart.
8. How long does it take for delivery?
Generally, you may receive the item in 7-14 days after you paid for your orders,which are free shipping to any countries in the world.
9. How to track your item?
We will send you your tracking number in 24-36 hours after we receive your payment .You may check your item on the checking web http://www.ems.com.cn/english-main.jsp.
10. How to contact us?
redbottomsshoes.us is dedicated to Customer service. To serve our customers efficiently,our friendly and responsible operators can be contacted in different ways.
Our hours of operation are from 08:00 AM to 05:30 PM (GMT) during the working days(Monday to Saturday for us)for the time being,we will also notify you when our night customer service operates.
All e-mails received during working hours will reply within the very working day.
Other e-mails will reply before noon eastern time at the following working day.
E-mail: redbottomsus@hotmail.com
Online Customer Service: Click Here
11. How to register and pay for your items?
(1) You can login our website to purchase online. Click the “register” button, and then you will go into the “create an account page”.
(2) Fill out some necessary information, such as: name, address, city, zip code,telephone, and the state,etc. After you finish the filling,click the “submit” button to fulfill the registeration.
(3) Click the “continue” button and you will go back the homepage. Select the products you like and press the “Add to cart” button to go to the buying information page.
(4) Press the “go to checkout” bar and edit shipping address and choice of transport mode (Best way EMS, Free shipping)
(5) Key in the coupon code and select the payment method.
(6) Click “continue checkout” to confirm the order. The Web page will link to the “credit card company and the payment” page and you can accomplish the purchase here by selecting the payment method.
12. Patment methods :
You may pay via West Union or the credit card.(Visa & Master)If you pay via Western Union,pls give us your MTCN number,the total payment amount,your full name,currency and your country,we will send your item as soon as we accept them.
13. Is it safe to pay via credit card ?
The payment conforms to the same principles with paypal. We are equal to a credit card customer,your money will flow into our account and we have no rights to know anything about your card information, so if there are any problems about the payment, you should contact with your credit card company to learn what has happened.
14. What does "IPS" stand for ?
IPS is a secure and believable payment channels of credit card online. Use the payment platform IPS online payment is through banks operate payment gateway, using the internationally popular way encrypted SSL or SET. Security is responsible by the bank, and is fully guaranteed ( 
here we will attach a copy of screenshot which is a standard of safety) IPS does not collect the user's credit card information. When users need to fill out credit card information, it actually has reached the bank's payment gateway. Therefore, users do not have to worry about your credit card information will be leaked in the payment platform. We're involved in the legal and financial responsibility.
15. The reason for unsuccessfull payment
Guests paied for it but declined (pay application is rejected),it may be the reason as follows:
1. Guests are not correctly fill out the payment information
2. The Issuing bank does not support online shopping
3. The credit card balance is too less
4. The Guests have bad payment records,and did not pass the IPS or west union filtration(dishonor,false buy etc.)
16. Why the fee on post receipt is different from the price of our product?
As the credit card organization and card issuing bank will surcharge Cross-border fees & the License fees, besides, other changes in exchange rates will also affected the amount of charge. Please understand, the extra amount of money was not charged by us, it was charged by credit card organization and card issuing bank. So you can go to your card issuing banks to consult it.
17. What does Common payment error code stand for?
101 Customers IP does not match the selected countries
102 The IP of the client's country is blocked
103 Customer's IP of United States does not match the state
104 Card holders who deceived
105 Fraudulent card number
106 The language of the client browser is blocked
107 Client countries, blocked
108 Fraudulent e-mail address
109 Deceived IP
110 Deceived phone numbers to
111 Client browser is blocked
112 Transaction limit in excess of the maximum
113 Hours IP restrictions
114 Unreasonable customer information
119 High-risk clients, payments that refused by bank
